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Return & Exchange Policy
Thank you for shopping with Easewild. We want you to feel confident when placing an order with us.
Easewild offers free returns and free exchanges on eligible items within 30 days of delivery for customers in all countries and regions we currently support.
This policy explains the return period, eligibility requirements, free return shipping, exchanges, damaged or incorrect products, refunds, and how to submit a request.
1. 30-Day Return and Exchange Period
You may request a return or exchange within 30 days of the date your order is marked as delivered.
To be eligible, the product must be:
• Unworn
• Unwashed
• Unused
• Undamaged
• Unaltered
• In its original condition
• Returned with its original packaging when reasonably possible
Items that do not meet these conditions may not be accepted.
2. Free Returns Worldwide
Easewild provides free return shipping for approved, eligible returns from all countries and regions we currently support.
Depending on your country and available carrier services, we may:
• Provide a prepaid return shipping label
• Arrange collection through an approved carrier
• Reimburse reasonable return shipping costs that were approved by Easewild before shipment
Do not pay for or arrange return shipping before receiving instructions from our customer support team.
Return shipping costs paid without prior approval may not be reimbursed.
Free return shipping applies only when the return is completed using the label, carrier, address, or instructions provided by Easewild.
3. Free Exchanges Worldwide
Eligible products may be exchanged free of charge for another available size, color, or replacement item.
For approved exchanges:
• Easewild covers the approved return shipping cost
• Easewild covers standard shipping for the replacement item
• Customers are not charged additional customs duties or import taxes for the approved replacement shipment
Exchange availability depends on current inventory.
If the requested size, color, or product is unavailable, we may offer:
• A different available option
• Store credit
• A refund to the original payment method
In some locations, an exchange may be processed as a return followed by a separate replacement shipment.
4. Return and Exchange Eligibility
To qualify for a return or exchange:
• The request must be submitted within 30 days of delivery
• The item must be unworn, unwashed, unused, and undamaged
• The item must remain in its original condition
• The original packaging should be included when reasonably possible
• The item must not be marked as final sale or non-returnable
• The return must be approved before the product is shipped back
• The customer must follow the return instructions provided by Easewild
5. Non-Returnable Items
The following products are not eligible for return or exchange:
• Items that have been worn, washed, used, altered, or damaged
• Items with stains, odors, makeup, deodorant marks, pet hair, or other signs of use
• Personalized or customized products
• Gift cards
• Products clearly marked as final sale or non-returnable before purchase
• Items sent to an unauthorized or incorrect return address
• Items returned without prior approval
Final sale items remain eligible for assistance if they arrive damaged, defective, or incorrect.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery at:
support@easewild.com
Please include:
• Your order number
• The email address used at checkout
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label when applicable
After reviewing the request, Easewild may provide an appropriate solution, including:
• A replacement
• An exchange
• A partial refund
• A full refund
For verified damaged, defective, or incorrect products, Easewild covers all approved return and replacement shipping costs.
7. How to Start a Return or Exchange
To request a return or exchange, email:
support@easewild.com
Please include:
• Your order number
• The email address used at checkout
• The product you wish to return or exchange
• The reason for the request
• The requested replacement size or color, if applicable
• Photographs when the product is damaged, defective, or incorrect
Our customer support team will review your request and provide the correct return instructions.
Please do not send any product before your request has been approved.
8. Return Address
Our registered business address and business mailing address are not customer return facilities.
Do not send returns to the address displayed on our Contact Us or About Us pages.
The correct return address, prepaid label, and return instructions will be provided after your request has been approved.
Returns sent to an unauthorized or incorrect address may not be received, processed, exchanged, or refunded.
9. Return Shipping Requirements
Customers must use the approved return method provided by Easewild.
When required, please obtain a receipt or proof of shipment and keep it until your return has been completed.
Easewild is not responsible for returns sent:
• Without approval
• To an incorrect address
• With an unauthorized carrier
• Without required tracking
• Contrary to the instructions provided by our support team
10. Refunds
Once the returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method.
Please allow approximately 3–10 business days for the refund to appear after it has been processed. The exact timing depends on your bank, card issuer, or payment provider.
Free return shipping means that Easewild covers the approved cost of sending the eligible item back to us.
The original shipping fee paid when placing the order is generally non-refundable unless:
• The product was damaged or defective
• The wrong product was sent
• The order was canceled before shipment
• A refund is required by applicable law
11. Customs Duties and Import Taxes
Customers are not responsible for additional customs duties or import taxes connected with an approved return or replacement shipment.
Easewild covers applicable customs duties and import taxes associated with approved returns and exchanges.
If you are unexpectedly asked to pay customs duties or import taxes for an approved Easewild return or replacement, contact support@easewild.com before making payment.
12. Partial Refunds or Rejected Returns
A refund may be reduced or refused when:
• The item shows signs of wear, washing, use, damage, or alteration
• Parts, packaging, or included accessories are missing
• The product is returned after the 30-day period
• The product was sent without prior approval
• The return instructions were not followed
• The returned product does not match the approved request
We will contact you if there is an issue with the condition of your return.
13. Order Changes and Cancellations
To request an order change or cancellation, contact support@easewild.com as soon as possible.
We will make reasonable efforts to assist you, but changes and cancellations cannot be guaranteed after an order has entered processing or has been shipped.
14. Contact Us
For return, exchange, or refund assistance, contact:
Email:
support@easewild.com
Business Hours:
Monday to Friday, 10:00 AM–6:00 PM (UTC/GMT-08:00)
We usually respond within 24 hours. Response times may be slightly longer during weekends, public holidays, and peak seasons.
15. Policy Updates
Easewild may update this Return & Exchange Policy when necessary.
Any updated version will be published on this page with a revised “Last Updated” date. Return and exchange requests are generally governed by the policy in effect when the order was placed, unless applicable law requires otherwise.