Política de envio
Shipping Policy
Thank you for shopping with Easewild. This Shipping Policy explains where orders are shipped from, order processing times, shipping fees, estimated delivery times, tracking information, address requirements, customs charges, and other important delivery information.
1. Where Orders Ship From
Easewild orders are fulfilled and shipped from our U.S. fulfillment center.
Depending on inventory availability and fulfillment arrangements, products in the same order may occasionally be shipped in separate packages. When this happens, tracking information will be provided for each shipment.
2. Order Processing Time
Most orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays. Processing may take slightly longer during peak seasons, promotional periods, product launches, or periods of unusually high order volume.
The processing time is included in the total estimated delivery time shown below.
3. Shipping Rates
We offer free standard shipping on orders of $59 or more.
For orders under $59, a flat standard shipping fee of $6.99 will be charged.
The applicable shipping fee will be clearly displayed at checkout before payment is completed.
4. Estimated Delivery Time
The estimated total delivery time is 3–12 business days.
This estimated timeframe includes both order processing and shipping transit time.
Estimated total delivery time:
Processing and delivery: 3–12 business days
Business days do not include weekends or public holidays.
Delivery times are estimates and are not guaranteed. Weather conditions, carrier disruptions, peak shipping periods, incorrect or incomplete address information, and other circumstances outside our reasonable control may cause delays.
5. Shipping Confirmation and Tracking
Once your order has been shipped, we will send a shipping confirmation email to the email address used at checkout.
The email will include a tracking number or tracking link. Tracking information may take 24–72 hours to update after the carrier receives the package.
If your tracking information does not update immediately, please allow additional time for the carrier to scan and process the shipment.
6. Shipping Address
Please review your shipping address carefully before placing your order.
Customers are responsible for providing a complete and accurate shipping address, including any apartment, unit, suite, building, postal code, or access information required for successful delivery.
Easewild is not responsible for delays, failed delivery, additional shipping costs, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you need to update your shipping address, please contact us as soon as possible at support@easewild.com.
Address changes cannot be guaranteed after an order has entered processing or has already been shipped.
7. Multiple Shipments
Products in the same order may occasionally be shipped separately and arrive on different dates.
If your order is divided into multiple shipments, you may receive more than one shipping confirmation email and tracking number.
You will not be charged additional shipping fees solely because your order is shipped in separate packages.
8. Delayed or Missing Packages
If your package appears to be delayed, please review the latest tracking information and allow additional time for the carrier to complete delivery.
If tracking shows that your package has been delivered but you cannot locate it, please:
• Check around the delivery location
• Ask household members or neighbors
• Check with your building reception desk or mailroom
• Contact the shipping carrier directly
If you still cannot locate the package, please contact support@easewild.com with your order number and tracking information.
Packages marked as delivered but not received should be reported within 7 days of the recorded delivery date.
9. Lost or Damaged Shipments
If your package is confirmed lost in transit or arrives visibly damaged, please contact support@easewild.com as soon as possible.
Please include:
• Your order number
• A description of the issue
• Clear photographs of the package and product if damaged
• Any relevant tracking or carrier information
We will review the situation and assist you based on the circumstances of the shipment.
10. Customs, Duties, and Import Taxes
Easewild covers applicable customs duties and import taxes for orders shipped to all supported destinations.
The price displayed at checkout is the final amount you are required to pay to Easewild for your order.
Customers will not be required to pay additional customs duties or import taxes upon delivery.
International packages may still be subject to routine customs inspection or clearance procedures. Customs processing may occasionally cause delivery delays, but customers will not be responsible for additional customs duties or import taxes.
If you are unexpectedly asked to pay customs duties or import taxes for an Easewild order, please contact support@easewild.com before making any payment.
11. Refused or Undeliverable Packages
Please contact us before refusing a shipment.
Packages refused by the recipient, left unclaimed, or returned because of an incorrect or incomplete address may be subject to return shipping costs or other carrier charges.
If a package is returned to us, applicable return costs may be deducted from the refund unless the return was caused by an error made by Easewild.
12. Order Changes and Cancellations
If you need to change or cancel an order, please contact support@easewild.com as soon as possible.
We will make reasonable efforts to assist you, but changes or cancellations cannot be guaranteed once an order has entered processing or has already been shipped.
13. Contact Us
If you have any questions about your order, shipping, delivery, or tracking information, please contact us:
Email:
support@easewild.com
Business Hours:
Monday to Friday, 10:00 AM–6:00 PM (UTC/GMT-08:00)
We usually respond within 24 hours. Response times may be slightly longer during weekends, public holidays, and peak seasons.