Returns & Exchanges
Return & Exchange Policy
Thank you for shopping with Easewild. We want you to feel confident when placing an order with us.
Easewild offers free returns and free exchanges on eligible items within 30 days of delivery for customers in all countries and regions we currently support.
1. 30-Day Return and Exchange Period
You may request a return or exchange within 30 days of the date your order is marked as delivered.
To qualify, the item must be:
• Unworn
• Unwashed
• Unused
• Undamaged
• Unaltered
• In its original condition
• Returned with its original packaging when reasonably possible
Items that do not meet these conditions may not be accepted.
2. Free Returns Worldwide
Easewild covers the approved return shipping cost for eligible returns from all countries and regions we currently support.
Depending on your location and available carrier services, we may:
• Provide a prepaid return shipping label
• Arrange collection through an approved carrier
• Reimburse a reasonable return shipping cost approved by Easewild before shipment
Please do not arrange or pay for return shipping before receiving instructions from our customer support team.
Return shipping costs paid without prior approval may not be reimbursed.
Free return shipping applies only when the return is completed using the return address, shipping method, carrier, or instructions provided by Easewild.
3. Free Exchanges Worldwide
Eligible products may be exchanged free of charge for another available size, color, or replacement item.
For an approved exchange:
• Easewild covers the approved return shipping cost
• Easewild covers standard shipping for the replacement item
• Customers will not be charged additional customs duties or import taxes for the replacement shipment
Exchange availability depends on current inventory.
If the requested product, size, or color is unavailable, we may offer:
• Another available option
• Store credit
• A refund to the original payment method
In some countries or regions, an exchange may be processed as a return followed by a separate replacement shipment.
4. Return and Exchange Eligibility
To qualify for a return or exchange:
• The request must be submitted within 30 days of delivery
• The item must be unworn, unwashed, unused, and undamaged
• The item must remain in its original condition
• Original packaging should be included when reasonably possible
• The item must not be marked as final sale or non-returnable
• The request must be approved before the item is shipped back
• The customer must follow the return instructions provided by Easewild
5. Non-Returnable Items
The following items are not eligible for return or exchange:
• Items that have been worn, washed, used, altered, or damaged
• Items with stains, odors, makeup, deodorant marks, pet hair, or other signs of use
• Personalized or customized items
• Gift cards
• Items clearly marked as final sale or non-returnable before purchase
• Items returned without prior approval
• Items sent to an unauthorized or incorrect address
Final sale items remain eligible for assistance if they arrive damaged, defective, or incorrect.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at:
support@easewild.com
Please include:
• Your order number
• The email address used at checkout
• A clear description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label when applicable
After reviewing your request, we may provide:
• A replacement
• An exchange
• A partial refund
• A full refund
Easewild covers all approved return and replacement shipping costs for verified damaged, defective, or incorrect items.
7. How to Start a Return or Exchange
To request a return or exchange, email:
support@easewild.com
Please include:
• Your order number
• The email address used at checkout
• The item you wish to return or exchange
• The reason for your request
• The requested size or color, if applicable
• Photographs if the item is damaged, defective, or incorrect
Our customer support team will review your request and provide the correct return instructions.
Please do not send any item before your request has been approved.
8. Return Address
Our registered business address and business mailing address are not customer return facilities.
Please do not send returns to the address displayed on our Contact Us or About Us pages.
After your request has been approved, we will provide the correct return address, shipping label or shipping instructions.
Items sent to an unauthorized or incorrect address may not be received, processed, exchanged, or refunded.
9. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
After a refund has been processed, please allow approximately 3–10 business days for it to appear in your account. The exact timing depends on your bank, card issuer, or payment provider.
Easewild covers the approved cost of returning eligible items.
The original shipping fee paid when placing the order is generally non-refundable unless:
• The item was damaged or defective
• The wrong item was sent
• The order was canceled before shipment
• A refund is required by applicable law
10. Customs Duties and Import Taxes
Customers are not responsible for additional customs duties or import taxes associated with an approved return or replacement shipment.
Easewild covers applicable customs duties and import taxes related to approved returns and exchanges.
If you are unexpectedly asked to pay customs duties or import taxes for an approved Easewild return or replacement, contact support@easewild.com before making payment.
11. Partial Refunds or Rejected Returns
A refund may be reduced or refused if:
• The item shows signs of wear, washing, use, damage, or alteration
• Original parts, packaging, or included accessories are missing
• The request was submitted after the 30-day return period
• The item was returned without prior approval
• The return instructions were not followed
• The returned item does not match the approved return request
We will contact you if there is an issue with the condition of your return.
12. Order Changes and Cancellations
If you need to change or cancel an order, contact support@easewild.com as soon as possible.
We will make reasonable efforts to assist you, but changes or cancellations cannot be guaranteed once an order has entered processing or has already been shipped.
13. Contact Us
For return, exchange, or refund assistance, contact:
Email:
support@easewild.com
Business Hours:
Monday to Friday, 10:00 AM–6:00 PM (UTC/GMT-08:00)
We usually respond within 24 hours. Response times may be slightly longer during weekends, public holidays, and peak seasons.
14. Policy Updates
Easewild may update this Return & Exchange Policy when necessary.
Any updated version will be published on this page with a revised “Last Updated” date. Return and exchange requests will generally be handled according to the policy in effect when the order was placed, unless applicable law requires otherwise.